Return & Refund Policy

Return period

For an eligible change-of-mind return, contact us within 30 calendar days of delivery. Include enough order information for us to locate the purchase. Contacting us within that period starts the request; follow the return instructions provided for shipping the item back.

Condition for a change-of-mind return

For a voluntary change-of-mind return, the product must remain in the condition received and should meet the following conditions:

• Unused, with no food residue, damage from use or contamination.
• Original product tags retained where supplied.
• All supplied accessories, cutting attachments, removable components and instructions included.
• Original packaging included where reasonably possible, with adequate protection for the return journey.
• An order confirmation, receipt, order number or other proof of purchase provided.

Requesting a return is not the same as receiving return authorization. We review the order and reason, then provide the appropriate next step. These voluntary conditions do not remove rights relating to defective, damaged, incorrect or materially misdescribed goods.

How to start

Before sending anything back, email service@taverqo.com and provide:

• Your order number and the email used at checkout.
• The product you want to return.
• The reason for the request.
• Relevant photos or videos if the item is damaged, faulty, incorrect or different from its description.

Our team reviews the request and explains approval, the return route and the next step. Wait for the correct instructions before dispatch. Sending an item without contacting us can send it to the wrong facility and delay handling; it does not automatically remove mandatory consumer rights.

Where to send a return

Business address:
Room 1105, Angel Building, No. 52 Bagua 4th Road, Hualin Community, Yuanling Subdistrict, Futian District, Shenzhen, Guangdong, China

This address is not automatically the return warehouse. The correct return location can depend on the order and fulfillment facility. Once your request is approved, customer support will give you the applicable return warehouse address and packing instructions. Do not send a return to the registered address unless we specifically instruct you to do so.

Use protective packaging and retain proof of dispatch and tracking where available. If the return route or postage cost is unclear, contact us before sending the parcel.

Return shipping costs

For an eligible return based on personal preference, the customer pays return postage. Original standard shipping is not normally refunded under our voluntary change-of-mind offer unless required by law. If we supplied a damaged, defective, incorrect or materially misdescribed item, we arrange an appropriate remedy without additional cost to you, including return shipping where a return is needed.

Damage, defects or the wrong item

Inspect your delivery when reasonably possible. Stop using a tool that appears unsafe and contact us promptly after noticing the issue. We will review the circumstances and offer an appropriate replacement, refund, repair or return arrangement. A carrier’s “delivered” scan does not automatically close a complaint about missing or damaged goods.

Restrictions that relate to this collection

Return restrictions are assessed against the actual item and the reason for return. For this kitchen-tool range:

• An item used with food or returned with residue, missing components or damage caused by use may not qualify under our voluntary change-of-mind conditions.
• Opening ordinary packaging or carefully inspecting a standard tool does not automatically remove a statutory withdrawal right.
• A defect, incorrect delivery or material difference from the description is handled under the remedies above, rather than rejected as a preference return.

Contact service@taverqo.com if you are unsure about your item.

Exchanges

For a different style or tool, request a return for the original eligible item and place a separate order when you are ready, subject to availability. For an incorrect or faulty delivery, contact us first so you do not have to purchase a replacement to obtain a remedy.

Applicable EU withdrawal rights

Where EU distance-selling rules apply, eligible customers can withdraw within 14 days after delivery without giving a reason. Notify us with a clear statement and send the goods back within 14 days of notifying us. Reasonable inspection does not automatically cancel this right; handling beyond what is needed to establish the item’s nature, characteristics and functioning can affect the reimbursement where the law allows.

For a valid statutory withdrawal, required reimbursement includes standard outbound delivery and is due within 14 days of our receiving the withdrawal notice, subject to any lawful withholding described here; we may withhold reimbursement until receiving the goods or proof of return where permitted. Direct return postage is normally the customer’s responsibility for a preference return, as disclosed here. Defective goods and other mandatory remedies are not limited by our voluntary conditions.

Inspection and refund

Once an authorized return arrives, we inspect the item and notify you whether the refund is approved. If more information is needed or approval is refused, we explain the reason and allow you to respond. An unresolved inspection is not treated as an automatic approval or an indefinite reason to withhold an update.

Approved refund: issued to the original payment method within 10 business days, or sooner where a mandatory legal deadline requires it. Your bank, card issuer or payment provider may need extra time to display the credit.

If more than 15 business days have passed since we confirmed approval and the refund is still missing, email service@taverqo.com with the order number and approval message.

Cancellations before shipment

Request cancellation within 12 hours of placing an order. We check whether preparation or dispatch still allows it. If the order has already moved too far through fulfillment, follow the applicable return procedure after delivery. The request window does not restrict a mandatory right of withdrawal.